Return Policy for Marvin Empire
Effective Date: 01-10-2024
At Marvin Empire, we strive for customer satisfaction and want you to be happy with your purchase. If you are not fully satisfied, please review our Return Policy below.
1. Return Eligibility
To be eligible for a return, items must meet the following criteria:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
You must provide a receipt or proof of purchase.
2. Return Period
You may return items within [insert time frame, e.g., 30 days] from the date of delivery. After [insert time frame], we cannot offer you a refund or exchange.
3. Non-Returnable Items
Certain items are non-returnable, including:
Gift cards
Downloadable software products
Opened or used consumables (e.g., strings, reeds)
4. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service team at support@marvinempire.ng or +234 810 094 4097 to request a return authorization.
Package the item securely in its original packaging, including any accessories, manuals, and documents.
Ship the item back to us at the address provided by our customer service team.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert time frame, e.g., 7-14 business days].
6. Exchanges
If you need to exchange an item for the same item (or a different one), please contact us directly. We will guide you through the exchange process.
7. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item unless the return is a result of our error (e.g., you received an incorrect item). Shipping costs are non-refundable.
8. Changes to This Return Policy
We may update this Return Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically.
9. Contact Us
For any questions regarding our Return Policy, please reach out to us at:
Marvin Empire
46,oluwaseun street,ekore bustop oworonshoki, Kosofe, Lagos 100242, Lagos
support@marvinempire.ng
+234 810 094 4097